Effective as of January 01, 2025
Open Track (“Open Track”, “we”, “us”, “our”) respects your privacy and is committed to protecting it through this Privacy Policy (“Privacy Policy”). This document describes how we collect, use, disclose, and protect personal information of our users (“Users”, “you”, “your”) when you access, install, or use our tracking and fleet management services through our mobile applications, web platforms, and related services (“the Service”).
Please read this Privacy Policy carefully. By downloading, installing, accessing, or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Scope and Application
This Privacy Policy applies to all data collected by Open Track via:
- Our mobile applications and web portals
- Related APIs, cloud servers, or telematics devices connected to the Service
- Electronic communications (emails, notifications, support messages)
It does not apply to:
- Third-party websites or apps that are not operated by Open Track
- Offline data collection unrelated to the Service
2. Definitions
For the purposes of this Privacy Policy:
- “Service” means our mobile applications, web platforms, APIs, and systems used to provide tracking, fleet management, or reporting services.
- “Account” means a registered profile that provides authorized access to the Service.
- “Personal Data” means any information relating to an identified or identifiable natural person, such as name, email address, device identifiers, or location data.
- “Processing” means any operation performed on personal data, such as collection, storage, use, transfer, or deletion.
- “Data Controller” means Open Track, which determines the purposes and means of processing Personal Data.
3. Information We Collect
We may collect the following categories of information:
a) Information you provide directly
- Name, email address, phone number, and password when creating an account
- Company or fleet details (for business users)
- Communication content when you contact our support or sales team
- Device configuration data you send to our servers (e.g., tracker identifiers, geolocation data)
b) Automatically collected data
When you use the Service, we automatically collect:
- GPS location data (real-time position, speed, direction, route history)
- IP address, device type, operating system, browser, and app version
- Log data (connection timestamps, errors, usage metrics)
c) Cookies and tracking technologies
We may use cookies or similar technologies to:
- Remember login sessions
- Analyze usage trends and app performance
- Customize your experience
You can disable cookies in your browser settings, but some features may not work properly.
d) Third-party information
If you connect Open Track with third-party services (e.g., Google Maps, Firebase, payment processors), those services may share certain data with us according to their own privacy policies.
4. How We Use Your Information
We process collected data to:
- Provide, operate, and maintain the Service
- Display real-time tracking, routes, and history
- Manage your account and provide customer support
- Improve app performance, features, and security
- Send notifications, alerts, or updates
- Comply with legal or regulatory requirements
We may also use aggregated, anonymized data for analytics and research purposes, ensuring it cannot identify any user.
5. Data Sharing and Disclosure
We do not sell your personal data.
We may share information only in these limited cases:
- With authorized resellers or administrators managing your account
- With service providers (hosting, analytics, or map providers) under data-processing agreements
- To comply with legal obligations or respond to lawful requests by authorities
- In the event of mergers or acquisitions, where data is transferred to the new entity under equivalent protection measures
6. Data Storage and Security
We store your data securely using encrypted connections (HTTPS/TLS) and restricted access controls.
Our servers are located in secure data centers.
We regularly review our technical and organizational measures to protect against unauthorized access, disclosure, alteration, or destruction of data.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only as long as necessary to provide the Service or as required by law.
Upon account deletion, all associated tracking and personal data will be permanently deleted from our servers, except as needed for legitimate business or legal purposes.
8. Your Rights
Depending on your jurisdiction (e.g., under the EU GDPR), you have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request deletion (“right to be forgotten”)
- Object to processing or withdraw consent
- Request data portability
You can exercise these rights by contacting us at contact@opentrack.ma.
9. Children’s Privacy
The Service is not intended for users under 16 years of age.
We do not knowingly collect or store data from minors.
If we discover that we have inadvertently collected data from a child under 16, we will promptly delete it.
10. International Data Transfers
Your information may be stored or processed on servers located outside your country of residence.
We ensure that such transfers comply with applicable data protection laws, using safeguards such as standard contractual clauses.
11. Third-Party Services
Our Service integrates with trusted third parties, including but not limited to:
- Google Maps Platform (maps and geolocation)
- Firebase (notifications, analytics)
- OpenAI / AI Assistants (support chat or automation, if enabled)
Each provider’s privacy policy governs how they process your data. We recommend reviewing them before using our Service.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted with an updated effective date.
Your continued use of the Service after such changes constitutes acceptance of the revised Policy.
13. Contact Us
If you have any questions, concerns, or data requests, please contact us at:
Open Track
📧 Email: contact@opentrack.ma
📍 Address: N6 rue elkoutoubia hay tahanaoute
🌐 Website: https://opentrack.ma